23 counties served in North Carolina
Administrative
Operations
Videos

Google Apps Overview
Dropbox Overview
Paperwork Flow
Gathering & Analyzing Clinic Data
Phone Management
Volunteer Management
Documents
- Administrative task timeline (.doc)
- Admission form (.doc)
- Appointment script (.doc)
- Felv/FIV test release (.doc)
- Recheck form (PDF)
- Sample volunteer application (.doc)
- Sample volunteer handbook (.doc)
Finances
Videos
Documents
- Budget template (.xls)
- Equipment list (.xls)
- Inventory template (.xls)
- Financial Management Handbook (PDF)
- Financial Management Handbook - Appendix (.xls)
Marketing
Resources
There are many ways to market your clinic and the services you provide. With that in mind, we've compiled a list of formats and ideas to help you choose the best marketing path for your needs. Follow this link to find out more.
Community
Videos

Community Assessment/Coalition Building
Loading Your Transport Vehicle
Marketing
Working with Private Vets
Working with the Media
Documents
- Transport Manual (PDF)
Human Resources
Webinars
In collaboration with PetSmart Charities and Humane Alliance, Cheryl Pavlick produced a webinar series outlining the same materials that are covered in her Human Resources manual (below). These can be viewed at the PetSmart Charities website here.
